Terms and Conditions
Contact Hours and Address
Monday – Friday 7:30 to 5:30. Saturday 8:00 – 12:00
Astute New Zealand the Distributor of Reflections Splashback Panels is situated at 72 Cames Rd Mangawhai, Northland, New Zealand
Ordering, Shipping, Delivery
Order any of our standard size panels through our website using one of our payment options (credit card/debit card or bank transfer). Need something in a custom size? Take advantage of our custom cut service. Email us at [email protected] with your specific dimensions and let us provide you with a quote. Then by using our payment options your order will be on its way to you within 2 working days.
Your order will be dispatched using PBT transport and couriers, Mainfreight or NZ Courier Post and you will be provided (via email) with a tracking number which can be tracked using the embedded link included in your email. In the event where you would have made a wrong decision regarding the size or the colour of the panel you’ve ordered, please call 0508 33 22 72 between 9am and 3pm or contact us.
Astute New Zealand Ltd is committed to providing outstanding customer service and quality products. We endeavour to ensure that all products listed on the Reflections website are currently available and pricing is true and correct
By online banking to: Astute New Zealand Ltd
Account no 12 3489 0025193 00
Please reference invoice number when making your payment.
Returns, Exchanges, Refunds
Our goal is that you receive 100% satisfaction from your purchase. If you need to return merchandise, an original order receipt or email confirmation is required for all returns and exchanges. Returned or exchanged products must be in their original packaging. Refunds will be issued in the original method of payment. We reserve the right to limit or decline a refund or exchange.
Please read carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty or do not perform as advertised.
Warranty & Claims
To make a warranty claim, please call our customer service team on 0508 33 22 72 or email [email protected] for more information. You will required to supply a written description and photograph showing the fault. You must send to Astute New Zealand Ltd a copy of the invoice.
Astute New Zealand Ltd. disclaims any product representations or warranties of any kind as to the accuracy and currency of any images on the Reflections Site. Please, bear in mind that colours may appear different from reality due to your device screen settings, the light condition in which the pictures were taken and digital enhancement. We recommend that you order free product samples before purchasing your panel to get a better idea of the panel colour you wish to order.